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PATIENT INFORMATION


PATIENT INFORMATION                                                                         

Opening Hours

Monday to Thursday  8.30am -9pm
Friday’s 8.30am -7.30pm
Saturday  9am to 7.30pm
Closed Sunday’s  & Public Holidays

PH:  08 8284 5588

Munno Para Family Medical is a fully accredited General Practice.

Practice Services

  • Children’s Health
  • Women’s Health
  • Mental Health Psychotherapist -Counsellor
  • Physiotherapist
  • Exercise Physiologist
  • Endocrinologist (Diabetes & Hormone Specialist)
  • Dietitian
  • Gynaecologist
  • Pathology
  • Modern Medicine -traditional levels of care
  • Personal Attention -you’ll never feel rushed

Appointments

Please call the practice for an appointment.

Urgent appointments will always be given priority.

Longer Consultation

Longer consultations are available
Please advise the Reception Staff if you require extra time.

Fees & Billing Arrangement  

We bulk bill all patients with current Medicare card. If fees are applicable, they will need to be pa At Consultation.

Payment can be made by cash EFTPOS or credit card.
Workers Compensation patients must provide a claim number each time they present for a consultation or otherwise full payment will be required on the day.

Walk-in Appointments

Walk-ins will be allocated the first available consultation when available.

After Hours & Emergency Care   

13SICK National Home Doctors – 13 74 25

Practice Doctors

Dr Abdullah Al Jobair
Dr Shadrack Angwenyi
Dr Frank Graham
Dr Nele Leenders (F)
Dr James Siow

Home Visits

Home visits are available for regular patients whose conditions prevent them from attending

Test Results

If you have been referred for a test, please ensure you contact us to make an appointment within two to three days to discuss your results with your Doctor.   You will be contacted by the Clinic if any results return requiring urgent attention. Results will not be provided over the telephone.

Reminder System

Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care.

 

Management of Patient Health Information

Our Practice is committed to maintaining the confidentiality of your health information. For further details, please ask to see our Privacy Policy.

 

Consultations

Our appointment system caters for urgent, on-urgent, complex, planned chronic care and preventative healthcare.

Communication/Telephone Policy   

Staff will take your details, and will only interrupt a consultation if the problem is urgent.

Referrals and engaging with other services

Our practice regularly engages with local health services, such as Specialists, Allied Health and    Hospitals. If required, your GP will provide Information (a referral letter) to plan and facilitate optimal patient care.

Patient Feedback

Please speak to a member of Administration staff, if you have suggestions, or unhappy with the service you have received. Alternatively, you can contact the SA Health & Community Complaints Commission (HCSCC) Toll Free 1800 232 007  www.hcscc.sa.gov.au

Patients who require Communication Services 

Patients who require communication assistance    are asked to let the reception staff, know when making the appointment.

Patient Rights

We advise patients that they have the right, and are encouraged, to participate in decisions about their health.

Emergencies

Please dial 000 or attend the nearest hospital

In an emergency.

The nearest hospitals to the Practice are:

Lyell McEwin Hospital
Haydown Rd, Elizabeth Vale SA 5112
(08) 8182 9000 

Gawler Health Service
(08) 8521 2000
21 Hutchinson Rd, Gawler East

For the most up-to-date

Information please visit: 

www.munnoparafamilymedicalcom.au

Communication/Telephone Policy  

 and preventative healthcare.

Cancellations:

If you cannot attend an appointment you have booked, we require a minimum 2 hours’ notice to allow us time to contact other patients who are waiting to see a doctor. Otherwise, we may charge a cancellation fee of $10.00


Privacy for Patients

Purpose

This pamphlet explains how personal information about you and your health is recorded and managed in our practice. We also have a written privacy policy describing how we manage personal information. You can receive a copy of our policy free of charge upon request or access it via our practice website.

Personal information

The ‘personal information’ we collect includes your name, date of birth, address/es, contact details, Medicare number, healthcare identifiers and health fund details. Medical information may include medical history and any care you may need. GPs need information about your past and present health in order to provide you with high-quality care.

Our practice follows the guidelines of the RACGP’s Handbook for the management of health information in general practice, 3rd edition (the Handbook). The Handbook incorporates federal and state privacy legislation, and the Australian Privacy Principles, which requires that your personal information is kept private and secure.

Your medical records

This practice takes steps to ensure that your medical records:

  • are accurate, complete, well-organized and legible
  • are up-to-date
  • contain enough information to allow another GP to care for you
  • contain a summary of your care
  • can be used to remind you, with your permission, to return for follow up, check-ups and reviews.

If you are uncertain why information is being requested, please ask your GP or the practice staff.

If you wish to remain anonymous while accessing healthcare services, please talk to the practice staff.

Providing your information to other GPs

In this practice, it is normal for all GPs to have access to your medical records. If you have any concerns about this please discuss them with your GP or practice staff.

It is important that other people involved in your care, such as medical specialists and other healthcare professionals, are informed of the relevant parts of your medical history, so they can provide the best care for you. Your GP will let you know when this is necessary.

Providing your information to others

GPs respect your right to decide how your personal information is used or shared. For example, this may be sharing your health information with specialist doctors. Personal information that identifies you will only be sent to other people with your consent, unless there are exceptional circumstances. Gaining your consent is the guiding principle used by this practice in using and sharing your information.

Our practice will not share your personal health information with anyone else or another organisation unless:

  • you have consented to this sharing, or
  • they are legally obliged to disclose the information, in which case your GP will first discuss with you the information that she or he is legally obliged to disclose, or
  • the information is necessary for you to obtain Medicare payments or other health insurance rebates, or
  • there is an overriding public health and safety interest in the release of the information.

In the above cases, only information necessary to meet the requirements will be provided. Your health information will not ordinarily be sent overseas unless:

  • you are informed and provide consent for this to occur, and
  • the overseas country receiving the information has privacy laws that are very similar to the Australian Privacy Principles.

Using health information for quality improvement and research

This practice may use patient health information to assist in improving the quality of care we give to all our patients, by

reviewing the treatments used in the practice.

Your information held by the practice may be used in research projects to improve healthcare in the community; however, this information will not include data that can identify you.

The information used for research, including the publication of research results, will not be in a form that would allow you to be identified, unless the research serves an important public interest. In such cases, identifiable medical records can be used for medical research without your consent under guidelines issued by the Australian Government. Before providing such identified information, your GP will discuss with you the information that she or he is obliged to disclose.

Security of information in the practice

Australian privacy legislation applies to all personal health information recorded in electronic and paper records. All records must be kept secure to protect against unauthorized access. This practice complies with these requirements to protect your information.

Access to your health information

You may ask practice staff about any aspect of your healthcare, including information contained in your record. You can request access to your medical record and any other information the practice records about you.

If you request access to your medical record, your GP will need to consider if there may be a risk of physical or mental harm to you or any other person that may result from disclosure of your health information. Your GP may need to remove any information that will affect the privacy of other individuals.

Sharing information is important for good communication between you and practice staff. Your GP is able to provide a full explanation of the health summary or medical record you are provided access to.

Depending on what is involved, you may be asked to contribute to the cost of providing the information.

Direct marketing

This practice does not engage in direct marketing.

Resolving concerns regarding the privacy of your health information

If you have any concerns regarding the privacy of your personal health information or the accuracy of the information held by the practice, you should discuss these with practice staff. Inaccurate information can be corrected or your concerns noted in your record. For legal reasons, the original notes will be retained.

Contacts

If you have questions or a complaint about the privacy of your personal information please ask to speak to the privacy contact officer at the practice.

Further information on privacy legislation is available from:

Office of the Australian Information Commissioner, 1300 363 992, www.oaic.gov.au

ACT Health Services Commissioner, 02 6205 2222, www.hrc.act.gov.au/health

Health and Disability Services Complaints Office, Western Australia – 1800 813 583 www.hadsco.wa.gov.au/home/index.cfm

Information and Privacy Commission, New South Wales – 1800 472 679, www.ipc.nsw.gov.au/privacy/ipc_index.html

Office of the Health Services Commissioner, Victoria – 1300 582 113 www.health.vic.gov.au/hsc/index.htm

Office of the Information Commissioner, Northern Territory – 1800 005 610 https://infocomm.nt.gov.au

Office of the Information Commissioner, Queensland – 07 3234 7373 www.oic.qld.gov.au

Ombudsman Tasmania 1800 001 170 www.ombudsman.tas.gov.au

Health and Community Services Complaints Commissioner (HCSCC), South Australia – 08 8226 8666 www.hcscc.sa.gov.au

Munno Para Family Medical

Munno Para Shopping City

Shops 1-4, 600 Main North Road
Smithfield,  SA  5114
P: (08) 8284 5599   F: (08) 8284 5599


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